Terms and Refund Policy

Last updated November 2022

Terms

1. Company Information

Fivegrid is operated by:

  • Fivegrid Pvt Ltd, Australia (ABN: 34 660 667 541)
  • Brandwave Software Solutions Private Limited, India (GST: 33AALCB6008P1ZE)

For any questions, please contact us at info@fivegrid.tech.
Visit our website: https://fivegrid.tech
Access our platform: https://app.fivegrid.tech

2. Definitions

  • “Company” refers to Fivegrid Pvt Ltd and Brandwave Software Solutions Private Limited.
  • “Service” refers to the Fivegrid software-as-a-service platform.
  • “User” refers to any individual or entity that accesses or uses our Service.
  • “Subscription” refers to the periodic payment-based plan for using the Service.

3. Acceptance of Terms

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

4. User Accounts

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the confidentiality of your account and password.
  • Unauthorized access or misuse of your account is prohibited.
  • The Company reserves the right to suspend or terminate accounts that violate these Terms.

5. Subscription & Payment Terms

  • Our subscriptions operate on a 30-day (monthly) billing cycle.
  • The amount charged is the final amount, and there are no refunds.
  • If you cancel before the next billing cycle, you will not be charged for the next cycle.
  • Payments must be made using the available payment options on our platform.
  • Users are responsible for ensuring that their payment methods are valid and up to date.
  • The Company reserves the right to modify pricing with prior notice to users.

6. Service Availability & Downtime

  • While we strive for high availability, we do not guarantee uninterrupted access.
  • We may perform maintenance or updates that could result in temporary downtime.
  • Users will be notified of planned maintenance whenever feasible.

7. Termination & Suspension

  • We may suspend or terminate your access to the Service if you violate these Terms.
  • Users may cancel their subscription at any time.
  • The Company reserves the right to refuse service to anyone at its discretion.

8. Disclaimers & Limitations of Liability

  • The Service is provided “as is” without warranties of any kind.
  • We are not liable for any indirect, incidental, or consequential damages.
  • Our total liability under these Terms shall not exceed the amount paid by you in the last billing cycle.
  • The Company is not responsible for losses due to force majeure events, including but not limited to natural disasters, cyber-attacks, or regulatory changes.

9. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of Australia and India, depending on the jurisdiction of service usage.
  • Any disputes shall first be attempted to be resolved amicably. If unresolved, they shall be settled in the respective jurisdictions’ courts.
  • Users waive the right to participate in class-action lawsuits against the Company.

10. Changes to Terms

  • We may update these Terms from time to time.
  • Continued use of our Service after updates constitutes acceptance of the revised Terms.
  • Significant changes will be communicated to users via email or platform notifications.

11. Indemnification

  • Users agree to indemnify and hold the Company harmless from any claims, damages, or losses resulting from the misuse of the Service or violation of these Terms.

12. Contact Information

For further inquiries, please contact us at info@fivegrid.tech.

Visit our website: https://fivegrid.tech
Access our platform: https://app.fivegrid.tech

 

Refund policy

  • All payments made for subscriptions are final and non-refundable.
  • Users will not be entitled to refunds for unused portions of the subscription period.
  • Refunds will not be issued for cancellations before the next billing cycle; instead, the subscription will remain active until the end of the current cycle.

If an erroneous charge occurs, users should contact info@fivegrid.tech for assistance.

When you visit our website https://fivegrid.tech (the “Website”), and more generally, use any of our services (the “Services”, which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website, as well as, any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.